General Terms and Conditions of Use and Sale

GENERAL

These General Conditions of Use and Sale outline the rights and responsibilities of both the Seller and the Buyer in relation to the sale of all Muze© brand products available on the online website at the following address: www.mymuze.net.

Anyone intending to use the www.mymuze.net website or place an order is requested to carefully review these General Conditions of Use and Sale. By placing an order through the www.mymuze.net website, it signifies acceptance of these General Terms and Conditions of Sale and Use.

These General Terms and Conditions of Use and Sale govern the relationship between:

• P2L company ("MUZE"), registered under the number 788 780 971 with the R.C.S. of Paris, trading under the name "MUZE" and represented by its president Mrs. Sandrine Noguès (hereinafter referred to as the "Company", "We," or the "Seller").
• Any individual who wishes to access the www.mymuze.net website or place an order for strictly personal use. The individual must be at least eighteen (18) years old and possess full legal capacity to agree to these General Terms and Conditions of Use and Sale (hereinafter referred to as the "Customer", "you," or the "Buyer").

Collectively, these parties are referred to as the "Parties" and individually as a "Party".

 1.GLOSSARY

General Terms and Conditions of Use and Sale: These refer to the comprehensive rules governing the use and sale of products outlined in this document.

• "Site", “ Website”: Refers to www.mymuze.net.
• "Internet User": Any individual or entity, whether private or public, accessing the Site.
• "Company," "Seller," "Muze": Refers to P2L.
• "Customer," "Client," or "Buyer": Refers to any non-commercial individual with contractual capacity interested in purchasing one or multiple items.
• "Product","Item",  : Any goods sold by the Company through the Site to the Customer.
• "Identifier," "Username": The email address used for identifying the registered Customer and accessing their account.
• Password: A sequence of characters that the registered Customer must keep confidential for accessing their account using their login credentials.
• Paypal: A secure payment system provided by P2L.
• Shopify Payment: A secure payment system offered by P2L.
• Alma: A secure payment system provided by P2L, allowing payment in instalments without additional charges.

2.PURPOSE

The purpose of the Site is to facilitate the sale of Products to Customers. The General Terms and Conditions of Sale and Use are accessible to Customers on the mymuze.net website for direct viewing.

These General Conditions of Use and Sale aim to define the rights and responsibilities of the Parties regarding the online sale of products offered by the Muze© brand under the Company to the Client. They specify the conditions for ordering, payment, handling potential product returns by the Client, and the use of services provided by the Company.

The Customer acknowledges unreserved acceptance of these conditions and the entire General Conditions of Sale.

The fact that the Vendor does not invoke any of the General Terms and Conditions of Sale at a given time may not be interpreted as a waiver of the right to subsequently apply any of the said terms and conditions. 

The invalidity of a contractual clause does not invalidate the entire set of general terms and conditions of sale. The temporary or permanent non-application of one or more clauses by the Vendor does not waive the other clauses, which remain enforceable.

The General Terms and Conditions of Sale are binding upon the Customer, who declares having read and accepted them by ticking the "I accept the General Terms and Conditions of Sale" box before completing the online order.

The Company reserves the right to modify its General Terms and Conditions of Sale and Use without prior notice. In case of modifications, the applicable General Terms and Conditions of Sale are those in effect at the order validation date. Therefore, it is the Customer's responsibility to review them each time an order is placed. Any changes will not affect orders already placed by and confirmed for the Customer by the Company.

3. USE AND ACCESSIBILITY OF THE WEBSITE

By using this website and placing orders, the Customer agrees to:

• Only engage in legal consultations and valid orders.
• Refrain from placing false or fraudulent orders. The Company reserves the right to cancel such orders and inform the relevant authorities if it suspects fraudulent activity.
• Provide accurate contact information and authorize the Company to use this data for order-related communications. By placing an order, the Client confirms having the legal capacity to enter into a contract. The Site is accessible to all Internet users 24/7, unless interrupted by scheduled maintenance or force majeure events, for which the Company or its service providers will not be held responsible. The Company is not liable for any damages due to Site unavailability. It does not guarantee an error-free, uninterrupted, or bug-free Site. The Company holds the discretion to determine periods of Site unavailability. Additionally, it is not responsible for transmission, connection, or network issues.

 4.ACCOUNT CREATION

 To place an order, the Customer must first create an account, providing their details. By creating an account, the Customer acknowledges and accepts these General Terms and Conditions of Use and Sale. The Company validates Customer registration on the Site after verifying the completed standard form. All mandatory fields in the account creation form must be completed, excluding those marked as optional. Upon registration, the Customer receives a confirmation email. Customers are responsible for ensuring the accuracy and completeness of the data provided when creating their Account. Maintaining accurate personal details is the Customer's responsibility. To access their Account, the Customer must use their chosen identifier and password, which they must keep confidential. For further information regarding the protection of personal data collection, processing, usage, and Customer rights, refer to Article 18 herein. The Company cannot be held responsible for product delivery issues arising from errors in the recipient's contact details.

5.PRODUCTS

 All products offered for sale on www.mymuze.net are those displayed on the Website at the time of the Customer's visit and are subject to availability.

Each product is thoroughly described, including photographs, price, dimensions, and primary features. However, the information, characteristics, and photographs on the Site or in Company emails are provided for informational purposes and do not hold contractual value. The Company cannot be held accountable for perceived differences in shapes and colors between presented photographs/graphics and actual products. However, the Company will endeavour to represent and describe the products sold on its site as correct and accurate as possible.

. Due to the Internet's nature, the real-time availability of all Products on the site cannot be guaranteed. If a Product becomes temporarily or permanently unavailable after order validation, the Company will notify the Customer via its website or email to the provided valid address. The Company endeavours to offer the most accurate information possible in the Muze© online catalogue. Visual sizes are optimized for Customers to view product details. These visuals may appear larger or smaller than actual size. Additionally, color variations may occur due to different computer configurations. Given the manufacture of Muze© products, product characteristics may slightly differ from the online description.

6. PRODUCT AVAILABILITY

Product orders are subject to availability as indicated. Note that Muze© interior design products are custom produced based on the specifications confirmed at the time of ordering.

In the event of supply difficulties or if the products are no longer in stock, the Company may propose replacement products of similar or superior quality or value at its discretion. If the Customer declines these replacements, the Company undertakes to initiate a refund within 48 hours via Shopify Payments, Paypal, or Alma (depending on the chosen payment platform). The Company cannot be held accountable for any reimbursement delays as only payment companies Shopify Payments, Paypal, or Alma are authorized entities to handle such refunds, with deadlines beyond the Company’s control.

 7.ORDER

Ordering through the Site follows a specific procedure outlined by the Company, comprising sequential screen pages guiding the customer through the steps to validate their order. Before finalizing their order, Customers can review order details, total price, and rectify any errors before confirming and expressing acceptance.

To browse the catalogue, Customers may navigate Site pages or use functions like the search bar. The catalogue displays multiple products grouped in Collection pages based on similarity. Each product on a Collection page shows a small photo, product name, and price. Clicking on a product photo leads to its detailed sheet, providing more images, descriptive text, product reference number, material, color, and the option to share the product on social networks.

For products with style, size, or color options, the selection of these options is necessary to proceed with the order and add the Product to the basket.

Once added to the basket, Customers can continue browsing or access the order summary by clicking the basket icon.

Basket Stage: The basket lists chosen products and prices. Customers can review and modify it before order validation.

Order Stage: After basket validation, Customers proceed to the order form containing links to the General Terms and Conditions of Sale and Use. It includes essential characteristics and prices of products, available payment and delivery methods, shipping costs, and taxes. Customers must carefully read and accept the General Terms and Conditions before submitting the order form. Customers are asked to review and correct any input errors before submitting the order form. The contract is concluded upon the Company's receipt of the order form through electronic means and subsequent data verification. The order form will be stored in the Site's database for order dispatch and in compliance with legal time limits.

Before order validation, Customers can opt to create an account. If an account isn't desired, providing specific information (email, delivery address, name, mobile number) is necessary for the Company's obligations (confirmation email, delivery, etc.), which won't be retained by the Company.

A confirmation email summarizing the order details will be sent to the Customer. The Customer acknowledges the use of email for order confirmation by the Company. Customers can access their order via the "My account / My orders" section if an account was created during order placement.

8.ORDER VERIFICATION, MODIFICATION OR CANCELLATION

The Company reserves the right to refuse orders from Customers with payment disputes or non-compliance with General Terms and Conditions. In such cases, the Company will notify the Customer via telephone or email. Failure to rectify discrepancies may result in non-processing of the order. Orders cannot be modified due to immediate execution and technical reasons. In case of site malfunctions affecting orders or product shortages, the Company may cancel online orders and inform the customer by email or phone about the cancellation cause. For delivery address changes or errors, customers should contact the Company's customer service via email at love@mymuze.net within 12 hours.

 9.PRICES

The confirmed price at the time of order placement stands and is non-negotiable. Muze© brand product prices include all taxes.

Prices are displayed in Euros for France, European Union, they may be displayed in the local currency for the other countries.

Upon first accessing the Site, the Customer will verify their geographical zone and payment currency based on their detected IP address.

The final price shown during payment includes delivery charges, essential for order routing, customs clearance, taxes, and duties.

Customs Charges Outside the European Union: Prices shown on the Site include all customs taxes and are considered DDP (Delivery Duty Paid). The Company covers all costs and taxes (including shipping, import taxes, customs procedures, and fees) irrespective of the chosen transport mode.

10. PAYMENT

The Company ensures the confidentiality of Customer data by meticulously selecting partners like hosting sites and online payment operators. Customer-entered bank details are encrypted and handled by payment operators on secure servers, inaccessible to the Company.

Upon order acceptance, the Client commits to full payment. Otherwise, the order won't be processed. Payment is made via credit card, Paypal, or in several installments through Alma, as per Alma's terms and conditions, based on Client preference. Bank details are exclusively known to Shopify Payments, Paypal, or Alma and bypass the mymuze.net server. Payment details for orders undergo automated processing by Shopify Payments, Paypal, or Alma to combat credit card fraud. Unpaid orders due to card misuse or irregular declarations are logged in a Shopify Payments, Paypal, or Alma payment incident file.

The Company isn't liable for any incidents arising from these payment platforms; Buyers should directly contact their chosen platform for order payment. For card payments, the Customer must be the cardholder. The customer uses their bank's dedicated secure space for payment order security and recording. To prevent online fraud, checks are conducted with relevant banking institutions and organizations using the 3D Secure system. Since 2001, Visa and MasterCard have implemented a programme for secure online transactions: 3D-Secure. It verifies users' identity during card payment on a cyber-merchant's site. The credit card holder undergoes bank verification during the transaction. The presence of "Verified by VISA" or "MasterCard SecureCode" logos signifies this security, with no additional charges. If, for any reason (objection, refusal by the issuing center, etc.), payment debiting becomes impossible, the Company won't register the order.

12.RETENTION OF TITLE CLAUSE

The Seller retains product ownership until full payment by the Buyer. Ownership is transferred upon complete payment of the price.

13.DELIVERY

Products are shipped to the delivery address specified by the Customer during ordering, subject to being within the authorized delivery zones as detailed in the sales offer. The Company cannot be held responsible if the Customer makes errors or omissions in providing the delivery address, leading to the impossibility of delivering the ordered products.

Deliveries will be handled by post, DHL, FEDEX, UPS, Colissimo, or other service providers, and these service providers may utilize subcontractors during heavy traffic.

The Company is committed to making every effort to deliver the ordered products within the stipulated timeframes. To ensure timely delivery, the Customer should provide accurate and complete delivery address information (such as street number, building number, access codes, etc.).

Please note, delivery times mentioned are indicative and might vary due to supply, logistics, and other factors beyond the Company's control.

In cases of force majeure (as defined in Article 19), delivery will be postponed until the event ceases, and no compensation can be claimed by the Customer for any losses incurred.

All deliveries are trackable. After dispatch, the Customer will receive an email with the parcel's tracking number, accessible through the carrier's website or customer area if an account was created.

Customers can choose between various delivery methods:

• Standard Postal: Colissimo (Home, Post Office, or collection point for France)
• Express: Fedex, DHL, UPS, or Chronopost depending on the destination.

The parcel is delivered based on the chosen method and is handed over to an adult recipient against signature (as per delivery method) at the indicated address. Customers should inspect the packaging for any visible damage and note it on the delivery note.

DELIVERY TIMES

13.1 Order Preparation Time

Any change in the delivery address post-order registration might result in extended delivery times.

13.2 Delivery Transit Times

Standard – Post

• France: 2 to 3 working days
• Europe: 3 to 4 working days United Kingdom: 5 to 6 working days United States: 5 to 6 working days

Express Delivery

• France: 1 working day (if ordered before 12 noon Mon-Thu, otherwise 2 working days)
• Europe: 2 to 3 working days
• United Kingdom: 2 to 3 working days
•  USA: 1 to 3 working days
• Rest of the world: 2 to 5 working days

 According to Article L.221-15 of the French Consumer Code, the trader is automatically responsible for the proper performance of obligations arising from the distance contract. However, the trader may be exempt from liability due to the consumer, unforeseeable third-party acts, or force majeure.

For any inquiries regarding order status or delivery progress, Customers can access their personal space on the Site (if created) or contact Customer Service via email at love@mymuze.net, SMS at +33(0)770032655, or WhatsApp at +44(0)7771867372, Monday to Friday, 10am to 6pm (French time).

 14. CANCELLATION POLICY AND RIGHT OF WITHDRAWAL

14.1. Cancellation Policy

The Seller reserves the right to cancel the contract binding them to the Buyer if the stock is insufficient to deliver the Product(s) or if the selected delivery address is not serviced by transport companies at the time of the order. In such a case, the Company will notify the Client via email and will proceed to refund the full amount of the order within 48 hours. The refund process shall not exceed 14 days. In this scenario, the Company is not obliged to provide any compensation to the Client.

14.2. Right of Withdrawal

As per Article L 221-18 of the Consumer Code, every non-professional consumer holds the right of withdrawal detailed below:

"The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded remotely, following telephone solicitation or outside business premises, without having to justify their decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25. "

The period mentioned in the first paragraph starts from:

• The day of contract conclusion for service contracts and those specified in Article L. 221-4.

• The day the consumer or a designated third party, other than the carrier, receives the goods for sale contracts. For contracts outside business premises, the consumer can exercise their right of withdrawal from contract conclusion. If the order involves multiple goods delivered separately or a good consisting of multiple lots delivered over a defined period, the withdrawal period starts upon receipt of the last item or lot.

When the period of fourteen (14) clear days from the day after receiving the ordered products expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.

In case of exercising this right by the Client, the product must be returned to the Company within 14 days, the period starting the day after the product is received by the Client.

After this 14-day period, the sale is final and binding.

The returned product must be in its original packaging and condition, accompanied by its invoice. It should not have been worn, used, modified, washed, or damaged.

The Client must inform in advance via email at love@mymuze.net about the exercise of the right of withdrawal. Additionally, the Client has the option to copy the withdrawal form (as per Article L.221-5 of the Consumer Code) provided below if they wish to withdraw from the contract:

Attention: P2L 97-99 Av du Gal Leclerc 75014 Paris love@mymuze.net

I/we () hereby notify/notifies () you of my/our () withdrawal from the contract concerning the sale of the item () /for the provision of service () below. Ordered on () /received on () Consumer's name(s): Consumer's email: Order number: Consumer's address(es): Consumer's signature(s) (only if this form is notified on paper): Date: () Delete as appropriate

 To simplify the exercise of the right of withdrawal, the Company requests the Client to inform them by any means. On this occasion, the Client can specify whether they desire a refund or a credit note.

Upon receiving the product and inspecting it, the Company undertakes to initiate the refund within 48 hours through Shopify Payments, Paypal, or Alma (according to the platform chosen by the Client for payment of their order). It should be noted that the Company cannot be held responsible for any potential delay in refunding the paid price, as Shopify Payments, Paypal, or Alma are the only authorized entities to process it within timelines beyond the control of the Company.

 15. STATUTORY RIGHTS

Irrespective of any commercial guarantee that may be provided by the Company to the Client, all items offered by the Company are subject to the legal guarantee provided for by Articles 1641 and following of the Civil Code and also comply with the legal guarantee of conformity of Articles L 211-4 and following of the Consumer Code.

15.1 Apparent Defects

Upon delivery, the Client is obliged to check the condition of the package and report any anomalies (holes, damaged or crushed packages, etc.) to the carrier before signing the delivery note. All products are shipped by the Company in perfect condition. Any anomaly concerning the delivery (damage, missing items compared to the delivery note, damaged package, broken items, etc.) must be imperatively indicated on the delivery note as "handwritten reservations," accompanied by the Client's signature. The Client must also confirm this anomaly by sending a registered letter with acknowledgment of receipt to the carrier within two (2) working days following the delivery date, stating said claims. Within a period of two (2) days, the Client must send a copy of this letter to the Company by email to the following address: love@mymuze.net. Any item damaged during transport cannot be exchanged if no reservation has been notified upon receipt of the package.

After this period and failing to comply with this formality, the products will be deemed free from any apparent defect, and no claim will be validly accepted by the Company. If the apparent defect is characterized, the product must be returned by the Client, in its original packaging and condition, accompanied by certificates, new, within a period of thirty (30) days from the sending of the claim email. The Company undertakes to replace the product at its expense and bear the delivery costs subject to available stock within a period of fifteen (15) days from the receipt of the defective product. In case of unavailability of the product, the Company undertakes to proceed within a reasonable period from the receipt of the defective product, to reimburse the amount paid by the Client.

15.2 Non-conformity and Hidden Defects

Subject to the validation of non-conformity or a hidden defect by the Company or the manufacturer, as the case may be, the Client benefits from the following guarantees: the legal guarantee of conformity which allows them, within two (2) years from the delivery of the Product and free of charge, to repair or replace it if it does not conform to the Order. It covers defects in the product's conformity and packaging.

Under these guarantees, the Company undertakes, at the Client's choice, to refund or exchange the defective products or those not corresponding to their order. To benefit from the guarantee, the Client must contact the Company's Customer Service following these steps:

1. Have the order number and the reference of the relevant article (this information is indicated on the purchase invoice);
2. Send the request for support to Customer Service by email to the following address: love@mymuze.net. To ensure prompt and quality handling of the warranty request, the Client will provide their details, order number, the reference of the relevant article, and describe the problem encountered in detail and, if possible, attach a photograph of the product's defect to the email.

The consumer has a period of two years from the delivery of the product to invoke the legal guarantee of conformity in case of a conformity defect. During this period, the consumer is only required to establish the existence of the conformity defect and not its date of occurrence. The legal guarantee of conformity entitles the consumer to repair or replacement of the product within thirty days following their request, at no cost and without major inconvenience to them. If the product is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests the repair of the product but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the product. The consumer may obtain a price reduction for keeping the product or terminate the contract by receiving a full refund upon returning the product if: 1° The professional refuses to repair or replace the product; 2° The repair or replacement of the product takes place after a period of thirty days; 3° The repair or replacement of the product causes major inconvenience to the consumer, especially when the consumer permanently bears the costs of returning or removing the non-compliant product, or if they bear the installation costs of the repaired or replaced product; 4° The non-conformity of the product persists despite the unsuccessful attempt of the seller to rectify it.

The consumer also has the right to a price reduction of the product or to terminate the contract when the conformity defect is so serious that an immediate price reduction or contract termination is justified. The consumer is not required to request the repair or replacement of the product beforehand. The consumer does not have the right to terminate the sale if the conformity defect is minor.

Any immobilization period of the product for repair or replacement suspends the remaining guarantee until the delivery of the restored product. The aforementioned rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

16. INTELLECTUAL PROPERTY

The Client acknowledges that all texts, comments, images, illustrations, photographs, and videos, distinctive signs of products represented on the website www.mymuze.net are the exclusive property of the Company, whether or not they are protected by copyright.

The name and trademark Muze©, products, logos, designs, stylized letters, figurative marks are the exclusive property of the Company and are also protected by copyright due to their originality.

Any use by the Client of the company's trade names, trademarks, and distinctive signs is strictly prohibited unless expressly and previously agreed upon by the Company.

No link to the Site is permitted without the express prior written authorization of the Company. No title or right to any element or software will be obtained by downloading or copying elements from the mymuze.net website.

The Client is strictly prohibited from reproducing, publishing, editing, transmitting, distributing, displaying, removing, deleting, adding to the Site and the elements and software it contains, modifying them, or creating derivative works, nor selling or participating in any sale related to the Site, its elements, or any associated software. The Company grants the Client a non-exclusive license to use the Site. This license is strictly personal and cannot be transferred or assigned to any third party. The license is granted for the duration of the Site's use. The Site may contain links to other sites not edited or controlled by the Company, for which the Company cannot be held responsible for the operation, content, or any element present or obtained through these sites. Establishing such links or referencing any information, articles, or services provided by a third party should not be interpreted as express or implied endorsement by the Company of these sites, their elements, or their contents. Any questions or comments regarding another site should be addressed to the operators of those sites.

16.1 Ownership of Customized Products:

Regarding customized products, the client acknowledges that they are merely "customizing" a product created by Muze and that this "customization" involves no creative effort. All intellectual property rights related to the customized product belong exclusively to Muze. It is, however, agreed, as a prerequisite to any sale of a customized product, that the client agrees, in the event of their creation, to assign, under the guarantees of law, to Muze: the model, including the designs, plans, specifications of the product possibly created by the Client on the mymuze.net website and all associated copyrights. The assignment includes the transfer of exclusive rights: a. to manufacture, reproduce, distribute, and/or sell the products b. to manufacture, distribute, and/or sell any product derived from the model or designs, c. to grant any license or sublicense for any of the aforementioned purposes, Muze considers that by validating the General Terms of Sale, the Client has duly acknowledged the conditions for the transfer of rights arising from "their possible Creations" and accepts them without reservation.

If the Client submits a personal motif or customizes the product by adding text, they assure mymuze.net that the chosen text and/or motif are free of third-party rights. In the event of any copyright, personality rights, or legal violations, these are entirely the Client's responsibility, and they will solely bear any legal consequences. If Muze were to be sued on these grounds, the client undertakes to indemnify Muze against any resulting conviction. The Client also assures that they do not infringe upon any other third-party rights by individualizing the product.

 17.EXCHANGES AND REFUNDS

The Client may request a refund, credit, or exchange. The Client has a period of 14 (fourteen) days from the receipt of the product to proceed with its return. This right to exchange, credit, or refund does not apply to a Product that has been personalized at the Customer's request.

Any customs fees related to the return of a product from a foreign country are the responsibility of the customer.

Exchange and Credit: In this case only, the Company will bear the delivery costs and provide the customer with a prepaid return label. Refund: The Customer will bear the delivery costs for the return of the Product.

Procedure:

1. The Customer must contact customer service within 14 working days by email at love@mymuze.net to obtain a Return Authorization Number (RAN) and the address to which to return the Product. It is not possible to return your items without prior approval from the Company, as the return address provided by the Company may vary depending on the country from which the order was shipped. The package could be held by customs if shipped to an incorrect address.
2. Once the Customer receives the RAN, there is a 7-day period to proceed with the shipment, which must be traceable (for example, Colissimo tracked service with signature in France). The customer has the option to choose their preferred carrier. If the return costs are at the customer's expense (in the case of a refund request), then the associated risks are also the customer's responsibility. It is therefore recommended to retain proof of this return, which implies that the products are returned with package tracking or by any other means providing a certain date.
3. The product must be returned in its original packaging, in its perfect original condition, accompanied by its invoice, and never having been used.
4. Upon receipt of the returned Product, the Company inspects the returned Product(s) according to the criteria defined in 3) above and notifies the acceptance or rejection of the Customer's return request within 2 working days electronically. In the case of a credit request: Upon acceptance of the Product return by the Company, it communicates within 2 working days electronically a code corresponding to the credit amount, to be used on the Site with a validity period of 12 months.

In the case of a refund request: Upon acceptance of the Product return by the Company, it undertakes to initiate the refund within 48 hours through Shopify Payments, Paypal, or Alma (according to the platform chosen by the Customer to process their order payment). It should be noted that the Company cannot be held responsible for any possible delay in the refund of the amount paid by the payment operator; Shopify Payments, Paypal, or Alma being the only entities authorized to process with timeframes beyond the control of the Company.

In the case of an exchange request: Upon acceptance of the Product return, the Company proceeds with the exchange and dispatch of the replacement item within stock limitations, once the return is received, and notifies the Customer within 2 working days. If the price of the requested replacement item is higher than the price of the returned product, the Customer must pay the price difference before shipment according to the Company's instructions. This return policy does not affect your statutory rights. For any questions regarding our return and exchange policy, please contact our customer service at the following address love@mymuze.net.

18. DATA PROTECTION

We are committed to protecting your privacy. We will use the information we collect about you in strict compliance with the applicable legislation.

18.1 Non-Personal Data

We may use certain technological tools to process, analyze, and track the behavior of internet users browsing the Site. When connecting to the Site, non-personal information (browser used, number of visits, average time spent on the site, pages visited) is automatically recorded. These details are utilized by the technical teams of the Company to enhance the visibility and effectiveness of the Site. They are not used for any other purpose and are not transmitted to any third parties.

Browsing the www.mymuze.net site may therefore lead to the installation of cookie(s) on the user's computer. A cookie is a small file that does not allow the identification of the user but records information related to a computer's browsing on a site. The data obtained aims to facilitate subsequent navigation on the site and is also intended to enable various traffic measurements.

Refusing to install a cookie may result in the inability to access certain services. However, users can configure their computers as follows to refuse cookie installation:

• Under Internet Explorer: Click on the tools tab (gear-shaped icon at the top right) / internet options. Click on Privacy and select Block all cookies. Confirm by clicking OK.
• Under Firefox: At the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Storage rules to: use custom settings for history. Finally, uncheck the box to disable cookies. •
• Under Safari: Click on the menu icon (symbolized by a gear) at the top right of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on Content settings. In the "Cookies" section, you can block cookies.
• Under Chrome: Click on the menu icon (symbolized by three horizontal lines) at the top right of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on Preferences. In the "Privacy" tab, you can block cookies.

18.2 Personal Data

The Seller implements a personal data protection policy, the characteristics of which are explained in the document entitled "Privacy Policy", which the Buyer is expressly invited to read. The Seller collects personal information from the Buyer for two main reasons:

• To provide the best and most personalized service possible.
• To process the order.

The Seller understands that data protection and privacy are significant concerns for all internet users visiting the Site. In accordance with GDPR regulations, the Seller undertakes to respect your privacy and protect your personal data, meaning data that can directly or indirectly identify you as an individual. In the context of the Order, the Seller intends to collect personal data from the Buyer and undertakes to protect the personal data of the Buyers.

Files containing personal data necessary for the Order are notably stored on the servers of the Site's host. This provider claims to comply with the provisions of the General Data Protection Regulation (GDPR). The Seller does not disclose or engage in commerce involving the personal data of the Buyers. At the Order stage on the Site, the Buyer expressly consents to the collection and processing of their personal data necessary for placing Orders.

The personal data collected by the Seller is intended to facilitate the completion of the Order. The various personal data will not be retained longer than necessary for the purposes for which they were collected, including compliance with legal or tax obligations. In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, known as the "Information Technology and Liberties" law, and the General Data Protection Regulation (GDPR), subject to proving their identity, any Buyer, regardless of nationality, has the right to access, modify, and delete their personal data. Each Buyer is also entitled to request limitations on the processing of their data and, moreover, has the right to data portability and the right to object to the processing of their personal data. For the purpose of implementing this clause and particularly to ensure the confidentiality of Buyer data, the Seller has appointed, in accordance with GDPR provisions, a data protection officer, who can be contacted at the following address: love@mymuze.net In any case, every Buyer has the right to file a complaint with the CNIL (French Data Protection Authority).

By checking the box provided for this purpose or by expressly agreeing to it, the Buyer accepts that the Seller may send them, at a frequency and in a form determined by them, a newsletter containing information related to its activity. When the Buyer checks the box provided for this purpose in the registration process on the Site to place the Order, they agree to receive commercial offers from the Seller for Products similar to those ordered. Buyers will have the option to unsubscribe from the newsletter by clicking on the dedicated link, which is present in each of the newsletters.

In France, the customer has the option to register for free on a telephone solicitation opt-out list called BLOCTEL (www.bloctel.gouv.fr) to no longer receive telephone solicitations from a professional with whom they do not have an ongoing contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014, relating to consumption. Every consumer has the possibility to register for this list for free on the website https://conso.bloctel.fr/index.php/inscription.php.

 19. FORCE MAJEURE

The Company shall not be held liable if it is prevented or delayed in the execution of its obligations due to force majeure, resulting from an unforeseeable, irresistible event, and beyond their control. In particular (non-exhaustive list), in the event of fire, weather events, natural disasters, or any other accident causing total or partial destruction of the company or its computer system, strikes, internal conflicts, flooding, fire, accidental explosions, lack of driving force, or raw materials resulting from a general cause. In the event of force majeure, delivery will be postponed to a later date after the cessation of the force majeure event, without the Customer being able to claim any compensation for any damages whatsoever. If the force majeure event exceeds a duration of four (4) weeks, each party will have the option to terminate the contract by registered letter with acknowledgment of receipt, without any costs. In this case, the Company will refund the amounts paid by the Customer when placing the order, excluding any other compensation due by the Company to the Customer.

20. DISPUTE RESOLUTION AND APPLICABLE LAW

Sales concluded with P2L via the website www.mymuze.net and these General Terms of Use are subject to French law, except for imperative procedural rules to the contrary, as arising from the Rome Convention on the law applicable to contractual obligations of June 19, 1980. If one or more provisions of these terms are deemed invalid by law or regulation, or declared as such by a final decision of a competent court, they will be considered unwritten, while the other provisions will remain in full force and effect.

In the event of a dispute, an amicable solution will be sought before any legal action. The Buyer may resort to mediation services for consumer disputes related to an order placed online. It is recalled that mediation is not mandatory but only offered to resolve disputes without resorting to the courts. In the event of failure of this mediation procedure or if the Buyer wishes to bring an action before a court, the rules of the Code of Civil Procedure will apply. The Buyer can also contact the online dispute resolution platform provided by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.

Failing that, any disputes arising from this contract, concerning its validity, interpretation, execution, termination, consequences, and repercussions, will be submitted to the competent court in accordance with the rules of jurisdiction under common law. The rules applicable to consumer law shall apply.

Supremacy of the terms of use and sale in the French language

Given an international clientele, these General Terms of Use and Sale are translated into English. However, in case of discrepancy between the French and English versions, the Customer is informed that the French version shall prevail.